Why should I Digitize my memories?
Digitally scanning and storing all of your photos and videos allows you to organize and share them with family and friends.
As unfortunate as it is, natural disasters such as fires and floods do occur taking many of our one of a kind precious photos and memories with them. Having all of your images scanned and stored digitally allows you to make copies and have them stored in multiple locations should any unforeseeable natural disaster occur.
My images are very old and fragile, should I still scan them?
Is it better to scan the photo or the negative?
What is the best way to store my original photos, negatives, slides or Home Videos?
What is Hand Scanning?
What are your hours of service?
What about the information on the back of my photos?
What about newspaper clippings and other memorabilia?
What if my negatives and slides are dark or discolored?
What type of equipment do you use?
For negative and slide scanning we use the top of the line Nikon Super Coolscan 9000 ED Negative Scanner.
For home video to DVD transfers we use the industry standard JVC DR-MV150 VHS to DVD recorder.
All images are handled while wearing white cotton gloves.
What does DPI resolution mean?
What DPI resolution should I choose?
- A 300dpi scan of a photo will give you the ability to reprint the photo at the same size as the original photo without loosing the photo’s quality or clarity. 300dpi is good for posting your pictures to facebook or emailing to friends and family.
- A 600dpi scan of the same photo will give you the ability to zoom in and crop or print a larger version of the photo without loosing the photo’s quality or clarity. 600dpi is recommended if you want to have a high quality image for archival storing purposes.
What are Pixels?
What’s the difference between JPG and TIFF?
A TIFF file is not as common as a JPG file. The advantage of a TIFF file is that it gives you an extremely high quality image for Archival or editing purposes. The disadvantage is that a TIFF file is four times the size of a JPG which only allows you to save a quarter of the amount of files per DVD. The advantage of a TIFF file is that when you make changes to the file and save it, it does not loose any information or quality. A TIFF file is great for high quality archiving and editing.
Which file format should I choose?
What is Digital ICE?
What kind of video tapes do you transfer?
How many video tapes fit onto a DVD?
VHS tapes can hold 60 minutes to 6 hours of video footage.
VHS-C tapes can hold 45 to 90 minutes of video footage.
MiniDV tapes can hold 30 to 80 minutes of video footage.
Hi8, Digital 8, and 8mm tapes can hold 30 minutes to 2 hours of video footage.
I have several recordings on one tape, how are they labeled?
With the Advanced option a menu with individual clips of your recordings will be created that will show you a brief clip of each video. This will allow you to choose which video you would like to watch. It is recommended that you watch your video if possible and provide a list of each recording prior to dropping off your order so that we can label each clip with a title that will be meaningful to you. If you do not provide a list of your video recordings, a basic label based on the events recorded will be used.
Can I edit my video?
Do you transfer 8mm Reel Film?
How does Scanning work?
- For Economy Photo Hand Scanning we correct for:
- Proper Orientation
For Archival Photo Hand Scanning we correct for:
Minor color and exposure adjustment
For Negative and Slide Scanning using ICE Adjustments we correct for:
Dust and Scratches
Color Exposure adjustments
Film Grain Reduction
We copy your images to DVD (unless otherwise specified) and you pick them up or we ship everything (including your originals) back to you. Should you decide you want additional copies, Digital Heirlooms will store your order on file for 14 days starting from the completion date of your order.
How long will it take to scan my images?
How long will you keep my originals?
How long will you keep copies of my scans/order?
Can I get additional copies of my images?
Who pays for shipping?
What’s the best way to pack my items to ship them to you?
- Use a secure sturdy box so your items will be protected during transit.
- Label your box clearly so that it arrives to us safely.
- Put your items in containers or bags within the box ordered exactly how you want them scanned in. (We will scan your items in the order we receive them).
- Place your entire order in a plastic bag to protect them against moisture and dust.
- Make sure your items are secured properly within the box to limit shifting during transit. However, do not use soft packaging or packing materials that will leave a residue on your items as this can make them difficult to clean.
Should I organize my images?
What are some tips for organizing and labeling my order?
When it comes to Home videos that’s another matter, if the tapes are labeled your in luck! Just put them in the order you want them transferred, usually oldest to newest. If you are lucky enough to have a player that will still play your tapes we encourage you to watch them and then label them exactly how you want them labeled on the DVD. If you have several decades of videos, try sorting them by year and then by decade. A few tricks to do this is by looking at the progressive age of children or people in the videos, those good old hair styles, or the types of clothes they are wearing (shoulder pads, need we say more). If you are like so many though, your player is broken and there is no way for you to know what you have, which is probably one of the biggest reasons your having them transferred. Imagine the treasures you will uncover!